Software Support Engineer

We are seeking to recruit a Software support Engineer for one of our top clients in Malta. If you are keen to communicate with customers from all over the globe then we want to hear from you.

What is expected of you?

Support customers and resellers worldwide via telephone and the Client Support System
Remotely connect to customers’ installations to troubleshoot their issues
Review product’s log files to gain further knowledge of problems encountered by customers
Escalate unresolved support tickets to tier 2 support
Periodically test and report any problems discovered in the Client products
Assist the sales team, resellers and distributors with technical queries
Prepare and deliver online technical demonstrations of the products
Might be required to assist and attend conference and meetings abroad.
Produce technical write-ups about topics related to the Client's products
Research and keep up to date with new web and network security vulnerabilities
Suggest new technical content when needed, such as blog posts and articles
Produce technical videos which would be made available on YouTube.

Knowledge about general IT security
Experience with Linux, web servers and web technologies
A good command of verbal and written English
An IT degree or work experience to compensate.

An attractive salary remuneration
Fantastic designing opportunities and a professional support
A pleasant working environment