social media executive, business development execu

Social Media (Associate Level)
Job Description

A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like category and marketing from time to time in order to solve customer’s product and campaign related queries. One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.

Responsibilities
• Proactively attend all the queries, complaints, requests across the company’s social media platforms
• Raise issues to the concerned teams and follow up for resolutions
• Proactively and continuously keep the customer and stakeholders informed about thestatus of the problem
• High level of individual discretion to ensure customer satisfaction and business success
• Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
• Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
• Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Enterprise Business Development Representative
North American Shift Timings

Position Overview
We are looking for a lead generating Business Development Representative who will thrive in a fast-paced environment. Our mission is simple – we want to see you exceed your goals and be recognized for your hard work. You will be the first point of contact for all inbound and outbound prospects, turning them into qualified leads and opportunities for field account executives. You will actively prospect into target market segments, nurturing accounts, turning the cold into gold!

Key Responsibilities:
• Build and maintain a large pipeline of qualified sales opportunities for your partnered Account Executive by strategically developing and identifying accounts that have the potential for revenue opportunities
• Research prospective clients, adding valuable data to new and existing accounts as well as acquiring high-level contacts
• Identify new opportunities through targeted outbound cold calling and prospecting
• Identify and map new prospect business issues to our cloud solution offerings

Social Media
Requirements
• Good command over English Language, ability to effectively communicate information in written format
• Working knowledge of platforms like Facebook, Google Play Store and Twitter
• Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
• A problem- solving attitude
• Customer service experience of at least one year
• Should be smart, witty and have a sense of humor
• Willingness to work in shifts (24/7 working environment)

Business Development Executive
Required Skills:
• Degree concentration preferred: Business Administration, Economics or Commerce
• Team player with excellent oral and written communication
• Exemplary problem-solving skills and ability to take initiatives
• Superior attention to detail
• Exceptional organizational and planning skills
• Adaptable to change and enjoys learning in a fast-paced sales environment
• Long term interest in a sales, marketing or operational role