Service Delivery Manager with Finnish

Delivering service that meets SLA and ensures customer satisfaction (KPI: SLA achieved & high customer satisfaction)

• Developing strong relationships both external and internal. (KPI: Strong network in place & relationship management skill are evident)

Remote Delivery Account Manager is responsible for supporting Client Account Delivery Manager, in managing sales cycles and same account growth initiatives.

Remote Delivery Account Manager is responsible for supporting Client Account Delivery Manager, developing account plans and service strategies with customers so as to drive enhanced margin and P&L performance

• Achieving productivity improvements (KPI: Value for customer, enhanced margin and P&L performance)

• Growing the business (KPI: Further profitable service revenue and increased GP against targets) on financial performance of their assigned contracts

Client facing: - 2 to 3 yrs of client experience; - no end user experience; - experience in presenting / leading (recurrent) meetings (eg MRBs, QRBs);
Financial Acumen: - budget creation exercise experience; RFP - pricing experience; - cost / budget administration
Contract / Vendor Management: - sub-contractor management; - full understanding of a contract / lifecycle of a contract
Operational Management - knowledge on different operational models