Service Delivery Manager - Iasi

Multinational organization, currently looking for a SDM to manage the service delivery to one or more multi-Country client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.

Key Responsibilities
• Delivering service that meets SLA and ensures customer satisfaction (KPI: SLA achieved & high customer satisfaction)
• Developing strong relationships both external and internal. (KPI: Strong network in place & relationship management skill are evident) Remote Service Delivery Manager is responsible for supporting CADM and/or Level 2 SDM in managing sales cycles and same account growth initiatives.

Remote Service Delivery Manager is responsible for supporting CADM and Level 2 SDM, developing account plans and service strategies with customers so as to drive enhanced margin and P&L performance

• Achieving productivity improvements (KPI: Value for customer, enhanced margin and P&L performance)
• Growing the business (KPI: Further profitable service revenue and increased GP against targets) on financial performance of their assigned contracts.
• Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers)
• Ensures processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance
• Motivates other service delivery employees

The Offer
- Great compensation package
- Nice working environment, great opportunities to develop

Ideal Candidate
- Minimum: Bachelor's Degree
- Preferred Relevant professional qualifications (. ITIL, Lean Six Sigma, PMI)
- Experience of having successfully operated at prime customer contact level Service
- Familiar with P&L management and contractual budget
- Strong IT industry knowledge. Technical background a bonus with specific focus on the delivery of managed services
- Experience working in a virtual environment
-trong presentation skills with experience of presenting to senior customer representatives
- English proficiency/ German and/or French is an advantage