Senior Japanese speaking Customer Support (Remote)

On behalf of our client, a top iGaming company , we are looking for an experienced Japanese speaking iGaming Senior Customer Support Agent to work remotely. The position is an excellent opportunity to develop your career further.

- Answering customer's inquiries via email and live chat;

- Providing customer support on all aspect of the player experience;

- Verifying customer accounts and processing payments;

- Crediting Bonuses and Free Spins to Players;

- Assisting in fraud and risk management;

- Taking care of VIP players.

- Previous Customer Service Experience;

- iGaming Experience in online casino;

- Excellent communication skills;

- Previous VIP Experience is a big plus;

- Impeccable English and Japanese – written and spoken;

- Superb problem solving skills;

- Ability to work independent and as a part of a team;

- Be able to handle stress;

- Previous experience with Bitcoin is considered an asset;

- Outgoing personality with excellent communication skills.