Senior Customer Experience Specialist - Remote

Our client, a fantastic iGaming company, are recruiting for an experienced customer support agent to join their continuous growing operations. If you have extensive casino knowledge and you are really interested in slot games see below the information.

Responsibilities:


Answering customer’s enquiries via email and live chat.
Providing customer support on all aspect of the player experience.
Verifying customer accounts and processing payments.
Crediting Bonuses and Free Spins to Players.
Assisting in fraud and risk management.
Taking care of VIP players.
Promoting responsible gambling.

Requirements:


Previous customer related experience within an online casino – minimum 2 years
Customer focused approach.
Previous VIP Experience is a big plus.
Impeccable English – written and spoken.
Superb problem solving skills.
Ability to work independent and as a part of a team.
Be able to handle stress.
Previous experience with Crypto is a major plus.
Outgoing personality with excellent communication skills.


To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.