SAP AMS Support Consultant

NTT DATA is a leading IT service provider and global innovation partner headquartered in Tokyo, with business operations in over 40 countries. We help develop innovative business and IT solutions for organizations in the public and private sectors. NTT DATA Romania provides development assistance and expert advice to IT service providers, system integrators, software companies and customers across various industries.



It’s time to rethink what you expect from your employer

At NTT DATA Romania, we understand you're not just building a career – you're building a life. Our main asset are our people and we believe that our success depends on the opportunities you get to expand your talent. With 76.000 colleagues in 40 countries and counting many of the Fortune Global 100 among our clients, a career at NTT Data offers you countless ways to make an impact in a fast growing organization. If you would like to be part of our stellar team, we invite you to apply online today.



Project Overview

The project consists in technical (2nd level) support for the SAP system implemented in the BMW locations Steyr (Austria), Munchen (Germany) and Hams Hall (United Kingdom). The project components are ERP R3 and SCM/APO. The team consists of 6 persons located in Timisoara and Sibiu.

As an Application Support Consultant, you will be required to provide 2nd Level post-live issue resolution within Service Level Agreement timeframes – specific investigation, solution identification, recommendation, configuration, unit testing and solution documentation.



What you can expect & what we want you to do

• Provide consultancy, supportive services for SAP MM, PP, QM, WM, SD and PM modules

• Analyze support issues in accordance within customer SLA

• Take ownership of issue investigation and resolution

• Coordinate issues and monitor issue resolution

• Monitoring of Emails sent through to APP Support group

• Monitoring of the functional component of the system

• Perform customer change request work

• Ensure communication/relationship with a 3rd Level Support group in order to improve system functionalities or to urgent solve critical issues

• Ensure client and support center documentation are maintained


Are you up for the challenge?

This is the opportunity to do something impactful and be part of a company that is revolutionizing the IT industry. And we couldn’t do it without someone like you. So what do you say, will you make the career move of a lifetime? If this sounds interesting, we look forward to receiving your application and meeting you soon!

Join NTT DATA Romania, grow your career and take advantage of our Home Office perks, sponsored certifications, premium Online Library, Relaxation Lounges, fantastic crew and many other benefits!

Should you have any queries or require further information, we are happy to hear from you at career@nttdata.ro . Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!

What you are good at & what you’ll need to win

• In-depth SAP know-how of various modules of MM, PP, QM, WM, SD or PM modules or experience as ERP - SAP Key User

• Fluent German and English skills

• A highly motivated person with a positive can-do attitude and very well organized

• Because we pride ourselves on the precision of Word Class Service to all our clients some after hours and public holiday work may be required from time to time.