Product Solutions Manager

The role

Based in Malta, the Product Solution Manager is responsible for delivering company’s’ product vision and strategy, as established by the Head of Product. By representing the customer and the business needs, the Product Solution Manager is the key driver in coordinating the end-to-end delivery of prioritized roadmap initiatives.

The Product Solution Manager acts as the interface between the Head of Product and the internal departments. As an expert in their domain, the Product Solution Manager translates the stakeholder’s requirements into tangible product features, while maximizing business value. They are an active product ambassador, continuously contributing to support the product during its lifecycle.

The Product Solution Manager plays a critical role in creating alignment between teams and stakeholders. A collaborative attitude is essential to the job.

Reporting to the Head of Product, this role is tasked with the following key deliverables:

Contribute to the work of the Head of Product, by sharing the product’s vision and strategy, and reflecting this in delivered initiatives
Share product-knowledge, both internally and externally, through training, induction sessions, feature training to bridge identified product-knowledge gaps
Maintain an internal knowledge base repository
Assist and support clients by providing product documentation, and through calls, email communication and meetings
Proactively identify and suggest product enhancements based on researched analysis of competitors within the same market field
Using their technical foundation, assist in translating customer and business requirements to product features
Based on roadmap initiatives, drive a sound and complete solution to stakeholders, ensuring business value is maximised
Attain a thorough understanding of a product initiative’s business case and projected value
Represent the customer’s needs in discussions with the various teams who will contribute to delivering and managing the launched initiative (technically, commercially, legally etc.)
Provide detailed, sound and complete analysis of how product initiative requirements can be translated into product features
Produce milestone plans for various departments, as they relate to product initiative development
Kick off project delivery through department collaboration, representing the client’s needs at every step of the way
Track project progress, identifying and solving roadblocks, including within customer experience, commercial and legal touchpoints
Ensure delivered solutions meet strategic requirements
Successfully launch new product features to market, including related training and documentation
Track the effectiveness of the implemented solution, especially identifying potential improvements

Requirements

Bachelor’s Degree (technical disciplines preferred)
Proven product experience in technology and financial services with a focus on financial technology
Ability to work independently and collaboratively
Good understanding of the market that the product is targeted at
Exceptional problem solving abilities, avoiding unnecessary complexity, and maximizing both client and business value through a prioritized delivery
Good client facing experience, able to deal with both business users and technical personnel
Strong customer focus, embracing a client-centric approach to deliver solutions that effectively address customer needs and are aligned to company’s product vision
Strong technical skills and business acumen
Proven ability to execute on the spectrum of technical challenges through to go-to-market and business strategies
Polished communication skills and excellent use of language when conversing with clients and/or technical departments
Exceptional ability to condense complex technical concepts into non-technical language for internal and external stakeholders