Player Protection Manager

Our client is seeking a dedicated and conscientious Player Protection Expert, to positively impact and improve their gold standard approach to providing a world class experience in a heightened regulatory environment.

Do you have a solid understanding of AML and Responsible Gaming? Can you see yourself working within a responsible, exciting I-gaming organisation who are truly passionate about disrupting an industry?

Responsibilities:

Support the Head of Operational Compliance in the development and implementation of the company’s AML/social responsibility/player protection strategy, to ensure compliance with the licencing objectives
Manage the team and the day to day oversight of customers and their play, to proactively identify those who require further scrutiny and assessment
Assist in the preparation of all documents relating to AML/social responsibility/player protection including terms and conditions, materials for customers, procedures for staff etc.
Provide strategic insights via regular high-quality reporting to the management team and key stakeholders in the business.
Build, maintain and grow networks across the company - in particular with loyalty, ambassadors, and the AML & RG Officers.
Act as an ambassador (internally and externally) in relation to player protection programme
Proactively monitor the Casino’s systems and processes, ensuring absolute compliance with both regulatory requirements and the company operating procedures.

Requirements:

Extensive experience of working within the gambling industry in a similar role and understanding of the UKGC, MGA regulations and any other country advantageous (EG Spain, Sweden, Denmark etc)
Proactive self-motivated, ability to manage competing deadlines and complete tasks with minimal supervision
An enquiring mind, self-confident, who is not scared to challenge conventional wisdom
Excellent numerical and analytical skills, able to analyse large data sets to formulate insight-led recommendations in a compelling way
Naturally organised with exceptional attention to detail
Excellent communication skills, verbal and written with ability to communicate to senior leaders
Ability to influence and demonstrate thought leadership, using data and insights
Confident in building and maintaining a large professional network with key stakeholders.
Able to prepare MI, KPIs and reports for management.
Expert knowledge of MS Office, including but not limited to the ability to manipulate data to create detailed MI and reports
Proficient in the reporting features of Excel, comfortable in creating, utilising and combining formula to identify trends to produce comprehensive analysis and reports
Able to identify potential data sources which can be used to identify customers who may require further assistance
Able to interpret complex data and use this to present comprehensive MI and reporting to inform strategic decision making

to be discussed