Payments and Fraud Analyst (ref 7886)

Customer document verification, full KYC procedure
Spotting and investigating suspicious activity
Maintain and review online customers accounts and activity
Minimize fraud loss and chargeback rates through the prevention, detection and Investigation of fraudulent or suspected transactions and accounts.
Liaising with third parties such as payment service providers
Maintain and review online customers accounts and activity

Payments investigations
Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks
Reactively and proactively conduct analysis of transactional and customer records to link
unidentified transactions and accounts to known fraudulent activity
Investigate suspicious alerts (internal and external) with proper analysis and follow-up
Proactively find players receiving bonuses which they are not eligible for applying appropriate
processes to resolve the issue
Suggest improvements to the tools and procedures
Specialise in the detection and prevention of fraud
Professional handling of all related customer and support queries
Process incoming and outgoing customer payments, in a timely and error-free manner
Follow up any payment-related issues or customer queries proactively

to be discussed