Outbound Customer Service Representative

Astrea Recruitment was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions. We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

Have you always wanted to make an impact on a company through the creation of better and more innovative processes? Do you enjoy speaking with people and thinking outside the box for solutions? Then, this growing startup company is for you!

For one of our clients - international leading company - we are looking for - Outbound Customer Service Representative with English,Polish,German,Ukrainian,Mandarin,Russian.

Essential Duties and Responsibilities:
* Make outbound calls to current customers such as verifying information and renewals;
* Participate in retaining existing customers and upselling new products;
* Interact with customers, issue orders, and analyze accounts to resolve billing inquiries; negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services;
* Interface with a wide variety of people both internally and externally in a diplomatic manner;
* Take customer calls and emails to resolve customer requests and concerns in a timely manner to ensure customer satisfaction;
* Generate and review reports on a weekly basis while taking appropriate action to ensure customer satisfaction;
* Other duties as assigned.

Requirements:
* Fruency in English,Polish,German,Ukrainian,Mandarin,Russian;
* Experience in customer service is preferred;
* Demonstrated ability of good customer service skills and up-selling/cross-selling products;
* Strong interpersonal skills and respect for diversity;
* Attention to detail and time management;
* Good communication skills, written and oral;
* Demonstrated ability to handle multiple tasks at one time.

Our client’s offer:
* Possibilities for development;
* Flexible working hours;
* Excellent remuneration plus attractive bonus system.