Order Management Senior with Fluent French

We are looking for an Order Management who will be responsible to manage Order-to-Cash activities related to Order Management, Order Fulfilment and Billing.
The Order Management Senior Associate will be responsible to perform a broad set of activities reaching
from receipt of special and urgent customer orders through multiple source points up to delivery, including
timely and effective resolution of issues related to incomplete orders, delivery blocks and billing related
activities. These activities include handling of customer complaints and returns as well.

Our client is a multinational company specialized in the chemical and pharmaceutical sector. This position is for the Barcelona offices where many different nationalities are present.

The main functions are the following:

You will be responsible for:

- Responsible to receive and review timely and accurate processing of manual orders as well as reviewing issues related to orders having been electronically received.
- Perform analysis and support resolution of issues related to incomplete orders and standard delivery blocks with internal teams and/or communication with customers.
- Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback.
- Perform validation and resolution of customer complaints including liaising with appropriate internal functions and/or directly with customers.
- Process and ensure that all return requests comply with the client Return policies, including appropriate approval and documentation.
- Perform process controls (ICS, ICM, BPC) as described in the desktop procedures

You will mantain relationship with the following business units:

- External Customers.
- Supply Chain Management.
- O2C Operations (local and regional).
- SSCDN O2C Operations.
- ITO Support Organization.
- O2C Center of Expertise.

We are looking for a person with the following qualifications, experience and skills:

Qualifications:

- University Degree or equivalent is a plus (equivalent with main focus on Administration or Supply Chain Management).
- Excellent level of French and English.

Experience:

- 2-3 years of experience in Customer Service or other related Order Management processes.

Skills:

- Possibility to spend June and July in France for a training.
- Be able to start 1st May
- Advanced MS office.
- Experience with ERP systems. SAP experience is a plus.
- Highly customer oriented.
- Good communication and interpersonal skills.
- Ability to prioritize, analytical skills and ability to multi-task.

We offer:

- Competitive Salary (21000-24000) + Flexible Salary + Social Benefits
- Stable position.
- Multicultural and international environment.