Onsite Support Engineer L1

Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Issues related to Lotus notes client, office 365, OS win7/win10 etc.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Asset request handling
Asset ordering / moving from one location to other location
Asset tracking on all the location
Working on onboarding / off boarding process
Coordinating with vendor on quotation / ordering and delivery
participate on weekly / Monthly call with client / vendor / FSO
Proactive forecasting on asset and issue observed