Online Store Support Executive

Online Store Support Executive with German, French and English
Astrea was founded in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.

Core Duties and Responsibilities:
*Provide professional support regarding the products and services of the company clients;
*Process customer inquiries via phone and emails;
*Follow up customer requests and make sure that no customer is left without care and appropriate
answers;
*Escalate requests to the higher level support whenever necessary;
*Document all cases according to the established procedures.

Requirements:
*Advanced level of German or French;
*Very good level of English;
*Excellent communication skills;
*Proven teamwork skills;
*Good PC literacy;
*Proactiveness and constructive attitude.

Our client’s offer:
*Fully remote recruitment process;
*Very attractive salary and additional benefits;
*Full-time employment;
*Flexible working schedule;
*Variety of training programs;
*Professional development;
*Friendly working environment.

If you are interested, challenged and convinced you are the right candidate, do not hesitate and
send your detailed resume in English (Do not forget to point the ref. SM_OSSE)

Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).