NORWEGIAN SPEAKING CUSTOMER SERVICE & RETENTION SP

Job purpose summary:

The Customer Service & Retention Specialist interacts with customers in response to enquiries relating to our products and services and works on assigned campaigns aimed at proactively contacting customers to build and maintain an excellent customer relationship.
The Customer Service & Retention Specialist is a passionate and motivated person able to provide our players the best gaming experience.

Job functions:

Delivering high standard service by responding to our players via live chat and email;
Being up-to-date with promotions, competitions and special offers that we promote to our customers;
Assisting the Risk & Fraud Departments with checks and processes;
Driving retention actions to create and maintain a relationship in order to increase the players’ lifetime value;
Supporting, developing and increasing the loyalty of the players;
Undertaking pro-active retention activities, thereby increasing the company revenues;
Reporting of players’ feedback to respective parties in order to promote the customer experience;
Working rotating shifts or specified hours to handle the daily customer support and retention workload;
Qualifications and experience:

Minimum of one-year experience in a Customer Service environment ideally in an environment with high volume;
Ideally working experience in the gaming industry;
Ideally working experience in outbound calls;
Ability to work under pressure;
Skills/competencies required:

Fluent in English and Norwegian
Excellent verbal, written and interpersonal communication skills
Excellent computer literacy skills, especially in web-based applications
Results and target focused
Strong sense of initiative
Team player

to be discussed