Non-Voice Support Consultant with German and EN

Non-Voice Support Consultant with German and English (evening shifts)

Astrea Recruitment was founded in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – one of the top companies in the online entertainment industry – we are looking for an Non-Voice Consultant with German and English who could join their team of client support experts.

Essential duties and responsibilities:
* Communicate with users through non-voice-based channels – emails and chat sessions;
* Report and escalate complex inquiries to the respective supervisor;
* Provide consistent customer service and follow the established data protection procedures;
* Enhance the level of support by building strong client relationships;
* Contribute to the friendly work environment and communicate effectively.

Requirements:
* Fluency in German and English;
* Previous experience in customer service is an advantage;
* Great soft skills and friendly attitude;
* Strong PC literacy is a must;
* Enthusiasm for gaming.

Our client’s offer:
* Fully remote recruitment process;
* Attractive salary and extra employee benefits;
* Fixed working hours – evening shifts only;
* Friendly team and productive atmosphere;
* Healthy working environment and work/life balance.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. SM_NVSCGE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).