Network/System and EUC Support Analyst Administrat

One of our established iGaming operator clients are hiring a Network/System and EUC Support Analyst Administrator to be based in their Malta office!

You will be primarily responsible for ensuring the effective day to day operation of all their IT Equipment with a focus on EUC, server and network infrastructure. You will also be the second point of contact for end users receiving Desktop IT Support in Malta. This includes, installing, maintaining, diagnosing, repairing and upgrading all hardware and equipment. You will be responsible for promptly and efficiently assisting other colleagues with IT related requests, by means of physical intervention, telephone support or via remote access all logged and tracked through a support ticketing system.

Reporting to the Infrastructure Manager remotely.

There may be occasional travel to the company’s Headquarter office in England!

Responsibilities:

Onsite/Remote Support as required by the business
Windows Server 2012 R2/2016/2019 (GPO's, DHCP, DNS, TCP/IP) support
Windows 10/Mac OSX/Laptop/Desktop/Mobile Phone (iOS/Android) support
User Account Maintenance through Active Directory / O365
Setup/Configure/Maintain/Administer Desktop Computers/Peripherals and test network connections
Harden Windows Operating Systems based on NIST & CIS Guidelines
Install Desktop & Server Software and Applications and test functionality
Provide 2nd Support for various software packages
Meeting Room / AV Support
Teams, Slack, Zoom and Skype for Business
System Patching (Windows Updates, Adobe Updates, Java Updates, Firmware Updates)
RJ45 and RJ11 Cable Patching
Physical Workstation/Server and peripheral relocations
Performs general preventative maintenance tasks on computers, laptops, printers
Hardware Repairs and Upgrades
Maintaining an up-to-date IT Asset Register
Setup/Configure/Maintain/Administer Enterprise applications (Active Directory, Exchange, Veeam, VMware, ESET etc) hosted on Windows Server Operating Systems and test operational functionality
Sophos Central - Endpoint Security and Antivirus
Sophos Central - Mobile management
Forcepoint Security Manager / Similar web proxy
Troubleshoot Network connectivity problems in a LAN/WAN environment
Juniper Firewalls
HP Aruba Switches
Pulse Secure VPN management
Cisco Meraki / WiFi management
Document processes and procedures
Work with Software Vendors to resolve technical issues
Security Awareness Training and general user training
User Account Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets)
Escalate issues and involve superiors wherever required in order to resolve an issue as quickly as possible
Any other duties as requested by the Company

Requirements:

2 to 3 years working experience in a similar role
Industry related qualifications (Microsoft, Cisco, VMware etc) beneficial
Good English communication skills (Verbal and Written) – Spanish language skills considered an asset
Good planning and organisational skills
Good problem-solving skills
Able to operate with minimal supervision
Able to operate under stressful conditions
Able to manage time and prioritise effectively

to be discussed