Multinational Customer Service Associate

Astrea Recruitment was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions. We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a global company - we are looking for - Multinational Customer Service Associate with Italian, Croatian, German, French, Russian or Spanish.

Core Duties and Responsibilities:
* Provides telephone support in response to client requests;
* Assists clients in analyzing their requests in order to provide adequate service;
* Uses appropriate resources to provide referrals to clients according to their requests;
* Provides telephone and document translation services through applicable providers;
* Sends and receives faxes and e-mails, calls via telephone, and supports inbound/outbound SMS communications;
* Other duties may be assigned as needs arise.

Requirements for the role:
* Fluent in English and/or Italian, Croatian, German, French, Russian or Spanish;
* Contact Center experience is preferred;
* Experience in customer service or dealing directly with customers;
* Excellent telephone communication skills and computer skills;
* Excellent verbal and written use of the language.

Our client’s offer:
* Possibilities for development;
* Flexible working hours;
* Excellent remuneration plus attractive bonus system.