Learning & Development Specialist-SMB Sales-Lisbon

About Uber
Uber is changing the way we move around the world, and by seamlessly connecting consumers to businesses through our apps, we make cities more accessible. With Uber Eats, we’re building Uber’s newest and fastest growing business, spanning over 200 cities across all six continents in under 2 years. Today, Uber Eats is available in over 50 EMEA cities and suburbs  -- and we’re just getting started.

About the role
The COE Learning & Development Specialist for SMB sales empowers sales representatives through strong training and continued developmental support. The right candidate for this position is a subject matter expert and a true leader, inspiring others on the team to hone a deep passion for negotiating and closing new partnerships for Uber Eats. The Learning & Development Specialist will spend dedicated time with new account representatives from both SMB inside sales and field teams, sharing their coaching skills and Uber expertise to create a magical learning experience for new team members. Utilizing their on the ground sales experience, this candidate will help create strong, up to date content and impactful learning experiences for new and continuing Uber education.

Who you are
Passionate. You love Uber and you’re very passionate about Sales. You get your energy from coaching and developing others and being on the front-lines of a highly visible, fast-growing brand.
Incredibly empathetic and understanding of both our sales representatives, potential and existing partner restaurants.
Cool and calm under pressure. You have superior organizational skills, integrity, and great follow-through on tasks.
Naturally curious. You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different sales strategies and tracking the results.
Word-savvy. You’re eloquent and able to strike the perfect tone, whether you’re explaining a new policy to partner restaurants, explaining the importance of certain complicated metrics, or responding to questions over email.  
A Skilled Presenter. You’re able to engage a class, keep attention, and focus on adult learning techniques to drive attention and retention.
Agile. You can move quickly with care. You embrace change and can absorb new information with ease. You’re ready to get in front of a class at a moment’s notice.
A leader.
The team looks to you for guidance on difficult or complex issues. They are inspired by your passion for helping others and your dedication to doing the right thing.

What you'll do
Support sales agent development by running soft skills training to enhance continuous learning e.g. either product specific material or product agnostic
Oversee the training of our COE sales operations ensuring Uber’s training approach is held to a high standard
Coordinate and/or deliver the new hire training when required
Monitor and report on the effectiveness of training
Frequently shadow the inside sales agents to stay up to date with any process, tool or policy change
Conduct sanity checks on all training materials before roll out to ensure Uber training standards have been met
Proactively identify opportunities to improve our Key-Point Indicators by liaising with our Quality & Content teams
Ensure all trainings adopt a blended learning approach
Closely partner with L&D Sales specialists from other regions

What you'll need
Fluent in English, written and spoken
French or Spanish are a plus
Very strong communications skills and stakeholder management
Ability to organize and implement structure
Ability to look at training in a business sense and understand ROI in traning
Strong project management skills
Must have 2-3 years of training experience in a sales environment plus a B2B SMB inside sales experience including a proven track of record
Experience in public speaking, training, mentoring and supporting agents on the floor or in the field
Intermediate to advanced knowledge & application of the full Google Suite