Junior NOC Technical Support Specialist

NOC Specialists generally have standard operating procedures to follow when an incident occurs this may include coordinating with third-party vendors, customer contacts, or other IT teams in order to get things solved.

Job functions

• Monitoring and testing the quality of voice routes on different destinations
• Investigate the quality problems
• Solving issues reported by our partners
• Handling our Customer and prospect support via our ticketing system
• Proactively informing customers of detected issue
• Routing operation
• Communicate with other departments in order to ensure correct problem resolutions
• Implement and update provider's rates into the system

What We Need
• Freshly graduate but proactive, curious and hardworking;
• Excellent written and oral skills in English
• Proactive, selflearner, curious, team player
• Ability and desire in handling customers with care
• Attention to details
• Problem – solving skills and the ability to think under pressure
• Excellent time management and organizational skills
• Information analysis & multi-tasking skills
• Ability to work a flexible schedule
• Able to communicate technical concepts to non-technical personnel
• A customer service oriented approach
• Working in a computer environment; preffered people with technical education background
• Experience is not required

• Part of a young, fun and international environment
• Fixed salary
• Various bonuses
• Flexible schedule
• Internal & external training
• Work Laptop