Japanese speaking Customer Support Agent

Our iGaming client, an established operator with casino and sportsbook product is looking for a Japanese speaking Customer Service Representative to work remotely from Malta or Curacao.

Responsibilities:
• Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested
• Research solutions to customer issues
• Interact with various department to resolve customer issues
• Use available tools and information resources to resolve problems
• Use a comprehensive knowledge of the our client’s website to investigate and resolve issues
• Escalate unresolved problems in accordance with establish policy procedures and protocols
• Administer client account management including updating notes in accounts
• Research transaction discrepancies and take appropriate action
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
• Amending / adjusting transactions in customer accounts when necessary or instructed
• Maintain professionalism and adhere to company standards during all interactions
• Assistance with special Customer Services projects
• Other tasks and duties as assigned

Requirements:
• Business fluency in Japanese
• Ability to understand both written and oral instructions in English
• Minimum of 3 years in a position with relevant experience would be an asset
• Knowledge of Sportsbook industry would be an asset
• Basic office skills including knowledge of Microsoft Word and Excel
• Ability to think critically and draw from experience to make decisions
• Computer literacy
• Care in dealing with sensitive information
• Ability to write, read and speak in the required languages
• Ability to deal with ambiguity and identify customer’s needs
• The ability to organize and manage multiple priorities
• Ability to independently research solutions and solve problems
• Strong customer orientation
• Excellent interpersonal and communication skills
• Performance driven and a strong team player
• Fluent and advanced skills both oral and in specialized languages would be an asset
• High school diploma required
• Flexible and has the ability to quickly adjust to frequent process and information changes

To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.