Japanese speaking Customer Support Agent

Our client is looking for a customer support specialist with Japanese language to service primarily Japanese and English-speaking players over a multi-brand platform.

Responsibilities:


Assisting players via chat and e-mail
Overall responsible providing WOW experience to the players.
Maintain customer focus and respond to customer queries following company guidelines
Clarify and guide customers with all requests and escalate and follow up where necessary
Work within a dynamic team, support team members whilst contributing to the company values
Maintain professional working relationships with customers and colleagues

Requirements:


Previous experience in customer service or similar position
A team player with a positive attitude
Good communication and IT-skills
Fluency (Native level) in Japanese and excellent English communication skills, both written and spoken
The chosen candidate will have a clean police record and hold valid work permit to work in Malta