Japanese Customer Care Agent

Our client is looking for a Japanese Customer Care Agent to join their Customer Care team and to help them build and deliver an amazing gaming experience to their customers.

The ideal candidate is an outgoing, hardworking, and fun individual whose personality and skills shine through.

Responsibilities:

Nurture and support customer relationships via e-mail and live chat
Support and contribute to the CRM infrastructure
Participate in the planning of customer engagement initiatives
Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
Monitor campaigns and promotions across all allocated customer touch points
Assisting with translations, content writing and marketing to ensure that the company is delivering the best communication to their customers
Contributing new ideas and feedback to keep improving the way the company works and exercising your creativity in different ways

Requirements:

Native level of Japanese
Fluent level of written and spoken English
Some customer care experience in a call centre environment
A genuine interest in iGaming
An efficient and a creative problem solver
Strong communication and interpersonal skills
Strong writing skills (spelling & grammar)
Ability to write content in a creative and catching manner
Basic knowledge of Microsoft Word and Excel

to be discussed