Italian speaking Customer Support - BERLIN

ITALIAN SPEAKING CUSTOMER SUPPORT AGENT – BERLIN, GERMANY

Our Client in Berlin is looking for an Italian speaking Customer Support Service Agent (m/f/d) to work with one of the biggest Social Media platforms in the world.
In this role, you will be a crucial member of the customer service team.

Responsibilities:
You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Italian
You will solve product related technical issues and any other inquiries about the platform and the products
You will be able to manage all different types of inquiries generated via inbound channels such as chat, email and social media messenger
As a representative for the social media platform you will provide post-sales support
You will take an active role in providing excellent and nimble customer service experience
You will look for ideas to enhance service and improve the overall customer advertising

Requirements:
Fluent, verbal and written in Italian and in English
University degree in Marketing or any other relevant fields is a plus
Customer Service experience is preferred
Experience in social media and/or digital marketing is a plus
Excellent written and verbal communication skills
Ability to multitask & work under pressure

English