IT Support Team Lead

Founded in 1979, Alphanumeric employs more than 675 full-time employees worldwide and provides a range of services designed to help customers enhance productivity and maximize resources. In its three decades, Alphanumeric has positioned itself as a symbol of stability in a rapidly-changing marketplace. The company has built its reputation as an industry leader by consistently innovating solutions to meet and exceed customers’ goals and expectations.

Currently, as a part of our growth plan in Europe, we are seeking an experienced Team Leader, passionate about challenges, Technology and People. If you consider yourself a risk-taker, a challenges seeker and a team player, this is definitely your opportunity.

YOU’RE PROFILE

As the Service Desk Team Lead, reporting to the Operations Manager, your primary responsibility is:

• to act as the facilitator of the team by ensuring excellent customer service, and develop team effectiveness through leading, coaching, motivation and mentoring.
• Other responsibilities include problem solving, quality coaching or other corrective actions within the team and prepare weekly reports and conduct employee feedback sessions.
• The Team Lead is accountable for team metrics on a weekly/monthly basis. You will be working from home managing a virtual team.
• The TL will be asked to go to our Lisbon hub site for coaching or other requests.
If you have more than three years of experience as a Team Leader in a Service Desk and you are 100% fluent in English plus another European Language, this is the position that you are looking for.

WHAT WE OFFER

We offer the opportunity to build a strong career in an American multi-national company.
• Attractive salary
• Shifts from Monday to Friday
• Ticket restaurant
• Internet allowance
• Work from home program
• Private health insurance

Remember to send your resume in English, the resumes that are not in that language won't be considered.
Job Type: Full-time