IT Service Desk Analyst (Portuguese)

In this role, you will be in charge of providing B2B IT support services to end users of the EU regions. The Service Desk is expanding and therefore offering exciting career opportunities.
Your main responsibilities will be:
– Analyse, identify and handle customer's queries
– Provide Excellent Customer Support
– Follow up and solve complex IT incidents
– Escalate incidents to the higher level when unable to resolve
– Responding to incoming emails and calls according to SLA standards
– Ensuring that service quality levels meet expectations

– You have native level of Portuguese + high fluency in English
– You have min. 2 years of experience in a similar IT Helpdesk or Service Desk position
– You have experience in an international environment
– You are pro-active and have the ability to handle the high volume of actions (calls, negotiation, disputes. etc.)
– You have the ability to work under pressure and with deadlines
– You have strong organisation and prioritization skills
– You are responsible and have the ability to take ownership of your tasks
– You have problem-solving capabilities
– You are a team player

– Salary based on the level of experience + additional benefits (meal vouchers, life insurance, pension plan, etc.)
– Standard working hours from Monday to Friday
– Career opportunities
– International and multicultural environment
– A Company with the worldwide reputation
– Start date: ASAP, to be discussed