Implementation Specialist

We’re looking for an Implementation Specialist to manage implementation of our cloud-based toolset, Instafin and manage a growing customer base in the Philippines. The successful applicant will be responsible for delivering on-time implementation and ensuring that we meet all expectations of our customers: credit cooperatives, financing rural banks and microfinance institutions.

As Oradian is poised to grow its customer base exponentially every year, the Implementation Specialist will need the experience and enthusiasm necessary to confront the channellings in a highly dynamic and growing team. Additionally, this position will assist with IT training, data analysis, and application support for new location start-ups, acquisitions, and software pilot programs.

The Implementation Specialist will be based in Manila and will travel 50-75% of their time throughout the Philippines and Southeast Asia to handle hands-on implementation with our customers. Along with your peers, you'll work on difficult problems; conducting detailed process analysis of all customer operations; mentor other team members; and assist with complex decisions.

Responsibilities

Initiate Implementations

Plan implementations with customers and the Implementation Team
Conduct detailed process analysis of all customer operations: loans and deposits, accounting, audits, field and branch operations, etc.
Conduct user and management training on our core banking platform
Assess Client Needs

Support customers in structuring client and account data
Work with customers to introduce global best practice
Wrangle, extract, transform, and load data from various customer operations
Solve difficult business challenges for a variety of customer types on a daily basis
Training

Customize the system to suit their client’s individual needs
Create a practical and problem- centered approach
Demonstrate and train


Qualifications and experience

At least five years of work experience in one, or preferably both of:
Non-technical software implementation
Microfinance, financial inclusion, or a bank-like financial institution
Detailed technical knowledge of at least one area of financial institutions’ operations
Demonstrated experience in translating customer business requirements into workable business solutions
Experience with hands-on training and implementation
Experience in managing complex projects and processes
Excellent knowledge of MS Excel
Proven track record of working in a high-growth environment
Accounting knowledge is a plus

Competencies

You must be open minded and display strong intercultural sensitivity
Ability to work well under pressure and prioritise assignments
Run multiple work streams in parallel
Proven customer relationship expertise and consulting skills to work with customers
Excellent communication skills, both verbal and written
Patience and empathy to bring our customers to the next level

Competencies

You must be open minded and display strong intercultural sensitivity
Ability to work well under pressure and prioritise assignments
Run multiple work streams in parallel
Proven customer relationship expertise and consulting skills to work with customers
Excellent communication skills, both verbal and written
Patience and empathy to bring our customers to the next level