Hotel Customer Service Agent

Astrea Recruitment was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – one of the world leaders in the outsourcing business – we are looking for Hotel Customer Service Agent with German, Italian, French .

Essential Duties and Responsibilities:
* Responsible for handling inbound and outbound customer service queries and complaints, via phone, email and chat;
* Respond to inquiries concerning credit card transactions, products, services, fees, billing errors, payments and etc.;
* Confirms reservations, verifies credit, suggest activities;
* Identifying problems quickly and resolving them to provide the best possible outcome for the customer.

Requirements:
* Proficiency in English and German, Italian, French;
* Zero or more years of professional experience;
* An approachable and helpful attitude;
* Ability to work in a fast paced, goal oriented environment.

Our client offers:
* Excellent salary;
* Career progression and great office location;
* Full-time assignment;
* International working environment.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. r_SM_HCSA).

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).