German Speaking Technical Support (ref 6259)

GERMAN SPEAKING TECHNICAL SUPPORT ADVISOR
We are recruiting tech savvy candidates to support the users of a world leader company in technology services. Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
Responsibilities:
Interact with users via email, phone, and chat
Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
Troubleshoot technical questions including software, hardware, and logistic questions
Escalate complex issues and provide context to the reason for the escalation


On offer:
Full-time (39 hours/week)
Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week)
Competitive salary
Referral Program: Bring a Friend and get a Referral fee
Full relocation package including:
Flight ticket
Taxi to the airport
Taxi from the airport in Spain to your new accommodation
PCR test cost compensation
Accommodation: Nice individual studio in a residence with Gym, swimming pool, cafeteria
Support with a private Health Insurance
Continuous training and development program
Start-up project!
Excellent work environment, great colleagues, social arrangements and personal development
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Requirements:
Native level of German and C1 level of English
Previous customer facing experience (B2B or B2C)
Prior experience in multi-channel customer support
Experience working within a metric and target focused work environment
Excellent listening and communication skills, written and verbal
Demonstrated ability to work through complex technical problems
Strong attention to detail

to be discussed