German speaking Sales Executive

Our client is a leading business services company. They focus on customer engagement and improving business outcomes for over 450 global clients across multiple continents. Their 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. They serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.

This project is Veritas which is a global company that offers an integrated, converged platform with highly scalable storage appliances while taking advantage of innovative solutions such as Information Map to further improve how your data can be managed and put to work for you.

THE ROLE:
As a Sales Executive you will be the first point of contact for Veritas all over Europe! Veritas will depend on you to provide the highest standard of sales services. They will seek your advice on products and services that will make their business the greatest that it can be! We are looking for enthusiastic individuals who are interested in working in a fun, fast paced and performance based environment which will involve advising, solving and communicating with customers to deliver first class service.
Confidence and experience with customer service are a must and world class training will be provided to give you the skills, confidence and knowledge to grow and develop within your role.
Responsibilities:
• Responsible for a range of inbound customer contacts via social media and email
• Manage cases within the supplied Customer Relationship Management (CRM) system
• Document and log all contacts and actions in the CRM per specified guidelines
• Provides clear direction to assist customers during issue resolution
• Remains knowledgeable of performance requirements, brands/product and process documentation
• Achieves specified performance goals and required knowledge of all tools
• Maintain active participation in supporting continuous improvement efforts within Primark, for example, highlighting process inefficiencies and reporting unresolved issues, etc.

Qualifications:
• Fluency in written and spoken English & German.
• Minimum of 1 years’ telephone B2C or B2B sales experience, demand generation/lead generation with proven ability to deliver consistently strong measurable results.
• Experience with working towards a revenue based target
• Experience in achieving and exceeding targets in a highly target driven environment.
• Ability to self motivate
• Team player
• Strong selling skills
• Excellent written and verbal communication skills, including emails
• Exceptional time management skills with the ability to multi task
• Creative, high energy, resourceful and proactive
• Attention to detail and quality output
• Ability to develop and maintain strong base relationships
• Must have passed probation in current role (internal)

DESIRED CRITERIA:

• Strong knowledge of Microsoft Office applications (essential)
• Knowledge of Salesforce.com/ACT and RM (desirable)
• Previous B2B experience

HOURS OF WORK:
• 40 hours per week on a rotational shift pattern from Monday to Friday rotational shifts from 7am–4pm.

HOLIDAYS:
• 21 Holiday & 6 Stat days & birthday day off. Holidays cannot be taken in the first month of employment. In months 2 and 3 of probation, holidays can be taken if accrued. All Concentrix employees are entitled to their birthday day off as an additional benefit. If your birthday falls within the first month of employment, you will not be able to take that day but will be able to take time in lieu at a later date.

BENEFITS:

• Bright, modern, exciting place to work with excellent staff facilities.
• City centre location.
• Onsite gym and canteen.
• Employee discounts scheme.
• Pension scheme.
• Excellent relocation package.
• Annual Reward & Recognition Ceremony.
• Professional development opportunities.

WHY BELFAST?

Belfast itself is a vibrant, multi-cultural and exciting place to live. As the capital of Northern Ireland, it is home to around 580,000 inhabitants in the metropolitan area and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, scenic and coastal walking and cycling routes, a vibrant night life with regular music, art, and social events, and much more! Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.