German Social Media Support Specialist

Brief about the Company:
You would work for leader in global business services with over 100,000 staff members worldwide, which have presence in 25 countries. With more than 40 years, they bring a fresh approach to the performance of business operations in the digital age. Their ultimate goal is to differentiate their clients in their marketplace and make them more competitive. They have a holistic approach they bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation.
You will be provided with a wide range of benefits, also with a clear path to career development and offer support, advice and coaching every step of the way.

About the role:
The Social Care Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment.

Responsibilities:
• Providing professional responses to users on social media and other channels
• Communicating with customers and creating brand advocates following a defined process
• Supporting customers at all technical experience levels using the tools and resources provided
• Driving customer satisfaction and enhancing the Client brand
• Social Media Savvy
• Becoming an ambassador for the client and their products
• Monitoring activity and interpreting posts correctly according to the brand’s personality
• Following-up, tracking and monitoring all interactions with customers
• Posting images, video and copy responses as per instructions provided
• Completing maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments
• Day-to-day administrative tasks

About you as a candidate:
Minimum skills:
• High level of fluency in written and spoken English and German
• Previous experience in a customer service environment
• Experience using Social Media platforms, especially Facebook & Twitter.
• Internet and technical skills

Desired skills:
• Effective communication and good team player
• Resilience, problem solving and goal-oriented
• Problem Solving and adaptability
• Excellent negotiation skills and ability to deal confidently with escalations /complaints
• Keen interest in Social Media engagement and delivering excellent customer service
• Creativity and innovation

Competative salary
Relocation package + other benefits