GERMAN SERVICE DESK ANALYST - Prague

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

What you'll be doing
This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience.

What would make you a good fit for this role?
- Diploma or qualification in technology - Proficiency in English & German is essential - 2 years work experience - 1+ years experience required in call centre managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis.

Benefits
- Great working atmosphere in an international team - 5 weeks of vacation - 3 sick days per calendar year - Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year - Contribution to the pension insurance - Contribution for public transport - Over standard health care - Meal tickets - Refreshment (coffee, tea, water on work) for free - Notebook and mobile phone including data tariff per company standards