German Sales Officer - Bank

The Sales Officer is responsible for handling sales, customer on-boarding and document verification
of a loan portfolio.

Responsibilities:

• Actively seek new sales by executing appointed strategies and instructions;
• Adhering to the team’s sales targets and deadlines;
• Collaborate with the Sales team members to constantly improve process efficiency and overall results;
• Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures;
• Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information;
• Responding to any customer queries via email, SMS and phone;
• Provide an excellent customer experience;
• Work closely with other Bank departments, especially Payments and Collections, in order to ensure transparent and efficient interaction;
• Ensure adherence to the Bank’s Code of Ethics and related policies;

Required skills

• We are looking for energetic, empathetic and positive individuals with great communication skills with a results-driven approach and a passion for Sales.
• Minimum Secondary education;
• Able to read, write and speak fluent German and English;
• Previous experience in similar role is preferred, but not a must;
• Experience with customer database is a plus;
• Team player with customer oriented mind-set;
• Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel);
• Able to follow oral and written instruction and to identify exceptions;
• Attention to detail, initiative and high standard of work;
• Willingness to learn and grow.