German Quality Specialist for Customer Support

We are Sitel


We are a leading global outsourcing provider of multilingual customer experience management with 150 offices across 24 countries.

We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow.


Summary

We are looking for a Quality Specialist to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.

The ideal candidate will possess a trained eye for detail and will be reliable and committed. In depth knowledge and comprehension of quality standards is essential.

The goal is to assure the high quality of our operations and services aiming to the long-term success of our business partnership with our new client.


About Our Client

Our client is a multinational financial services corporation, able to offer world-class Charge and Credit Cards, Business Services, Insurance and more.

The main aim is to find new ways to enrich customers’ lives


Primary responsibilities

. Understand customer needs and requirements to develop effective quality control processes
. Follow procedures to inspect and report quality issues
. Monitor all operations that affect quality (advisors customer interactions)
. Prepare and submit reports to the operation
. Provide positive & constructive feedback to advisors

Your profile should match the following description:

. Fluent German Level
. Proficiency in English
. Excellent verbal and written communication skills
. Quality monitoring and/or quality feedback experience – Highly Valued
. High performance, attendance and dedication within your current role (9-Box)
. Full knowledge of Sitel policies, procedures, products and services – Highly Valued

Our offer,

At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.

Among the benefits of working with us are health insurance, daily organic fruit, a nice, open working station, and a great social environment. Sitel has an atmosphere of joy, pace and ambitions and we often have social events, contests and other fun activities, to give everyday life a zing.

Our offer includes:

. Competitive package, according to the demonstrated skills
. Continuous investment in training and personal development
. Being part of a successful multinational company in a growing industry
. Private healthcare insurance (applicable after 6 months) with an on-site Doctor
. Help in finding accommodation (if necessary)


We take care of you and your progress, making sure that you have the right conditions to deliver the best results. Subsequently, we expect that you do exactly that and give it your best at all times.

We are looking to fill in the position as soon as possible and will invite the best candidates for interviews in the very near future. Therefore, if you feel that this ad sums up your character and ambitions, please submit your resume as soon as possible.