German Customer Service Representative

We are looking for an enthusiastic Customer Service Agent, to join our friendly team at our EMEA Headquarters in Alcobendas, Madrid. In this role you would provide information to our customers about their transactions and resolve any queries they have. Your main responsibilities will include:
- Responding via telephone and email to questions/complaints from agents or final customers (senders or beneficiaries of money transfers), resolving any issues that may arise.
- Modifying and correcting data from orders processed incorrectly.
- Maintaining constant communication with the correspondent (paying agent in country of destination) via telephone or email in order to resolve complaints.
- Managing together with the accounting department refunds from cancelled orders

- Good knowledge of MS Office and Internet Explorer.
- At least one year´s work experience in customer service or call centre positions.
- Advanced level of German and English.
- Strong customer service orientation.
- Excellent communications skills (both oral and written).
- Team worker.
- Attention to details.
- Flexibility regarding work schedule.

Ticket restaurant