Genesys Support Engineer

 Previous experience utilising Genesys (mandatory) and related Contact Centre technologies such as voice recording, work force planning and quality assurance demonstrating a working knowledge of their architecture, technical components and how they support a customer’s business environment
 Extensive experience of the delivery and integration of voice technology within modern cloud compute environments applying DevOps principles
 Broad experience across all underlying technologies (including but not limited to Compute, OS, IP networking, firewall, session border controllers, cyber security, database, storage and web servers) and the management thereof
 Demonstrable experience of designing tooling to allow best in class proactive service management
 Very strong interpersonal and stakeholder sills
 Strong track record of resilient and real time systems engineering for critical services
 Demonstrable track record of managing complex, multi-vendor platforms
 Expert level skills are essential in 2 or more of the following areas
o Genesys deployment in a Windows environment with SQL Server DBA skills
o Genesys HA SIP deployments (including business continuity)
o Genesys eServices (email and Chat)
o Genesys platform SDK and Gplus
o Genesys Historic Reporting
o Genesys Real Time reporting
o Web Server and Load balancer deployments
o Genesys platform management tools and AD integration including trusts and federations

 Previous experience utilising Genesys (mandatory) and related Contact Centre technologies such as voice recording, work force planning and quality assurance demonstrating a working knowledge of their architecture, technical components and how they support a customer’s business environment
 Extensive experience of the delivery and integration of voice technology within modern cloud compute environments applying DevOps principles
 Broad experience across all underlying technologies (including but not limited to Compute, OS, IP networking, firewall, session border controllers, cyber security, database, storage and web servers) and the management thereof
 Demonstrable experience of designing tooling to allow best in class proactive service management
 Very strong interpersonal and stakeholder sills
 Strong track record of resilient and real time systems engineering for critical services
 Demonstrable track record of managing complex, multi-vendor platforms
 Expert level skills are essential in 2 or more of the following areas
o Genesys deployment in a Windows environment with SQL Server DBA skills
o Genesys HA SIP deployments (including business continuity)
o Genesys eServices (email and Chat)
o Genesys platform SDK and Gplus
o Genesys Historic Reporting
o Genesys Real Time reporting
o Web Server and Load balancer deployments
o Genesys platform management tools and AD integration including trusts and federations