French Speaking Technical Support Agent - B2B

The Technical Service Representative is responsible for providing the highest quality of customer support through the technical support telephone hotline. Duties include answering incoming calls and email requests to the service line and resolving all types of customer issues, providing assistance to installers in the field and providing support to other departments.

Responsibilities
Maintains the technical support hotline, and uses communication and basic troubleshooting skills to provide customer support to users, installers and customers.
Provides first level technical support on several product groups. Resolve 50% of your contacts without involving other people.
Ability to follow technical troubleshooting guides and technical knowledge to determine technical resolution or escalation path.
Other duties as may be required or assigned.

Requirements
A technical associate degree or equivalent combination of education and experience is required.
A four year degree in a technology-related field is preferred.
Knowledge of basic electrical theory or networking technology is required.
Customer focus and a service-oriented attitude are required.
Ability to communicate on the phone with customers while taking detailed notes is required.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
Proficiency with Salesforce/Master Data Record Keeping is preferred.
Attention to detail and a high level of accuracy are required.
Proficiency in the English, both written and verbal, is required.
Native level of French language is required
Excellent interpersonal, communication and organizational skills
Ability to analyze and solve problems.
Ability to work under time pressure and stress.
Ability to handle multiple projects in parallel.
Ability to work individually as well as part of a team.
Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
Knowledge of mathematical concepts, including graphical representation of data, is preferred.
Good knowledge on hardware and Software (PC/Peripherals) and on special technologies
Transaction control, TCO Process, Service Process
Aware of Customer data privacy rules

A technical associate degree or equivalent combination of education and experience is required.
A four year degree in a technology-related field is preferred.
Knowledge of basic electrical theory or networking technology is required.
Customer focus and a service-oriented attitude are required.
Ability to communicate on the phone with customers while taking detailed notes is required.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
Proficiency with Salesforce/Master Data Record Keeping is preferred.
Attention to detail and a high level of accuracy are required.
Proficiency in the English, both written and verbal, is required.
Native level of French language is required
Excellent interpersonal, communication and organizational skills
Ability to analyze and solve problems.
Ability to work under time pressure and stress.
Ability to handle multiple projects in parallel.
Ability to work individually as well as part of a team.
Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
Knowledge of mathematical concepts, including graphical representation of data, is preferred.
Good knowledge on hardware and Software (PC/Peripherals) and on special technologies
Transaction control, TCO Process, Service Process
Aware of Customer data privacy rules