French CX specialist (Airbnb project)

Deal with members’ email queries promptly and efficiently, in accordance with company procedures
Process all incoming phone calls from customers and manage all requests, changes, and cancellations as necessary
Interact with a diverse customer base
Input and access data on multiple systems
Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
Pursue personal development of skills and knowledge necessary for the effective performance of this job.

Ability to write and speak fluently, clearly and concisely in both English and French
Previous customer support experience an advantage
Excellent problem-solving abilities
Empathetic and can communicate in a caring and friendly manner
Strong time Management skills and motivation to exceed expectations
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Competitive salary + performance and tenure bonuses up to 7,000 RON gross per month
Health insurance
Meal tickets
* For candidates relocating to Romania there is relocation assistance provided:

Accommodation provided during the first month
Monthly rent allowance
Subsizied flight tickets
Job Types: Full-time, Permanent