Fraud Manager

One of our established iGaming operator clients in Malta is looking for an expert in fraud detection and prevention within the online gaming industry across multiple products to join their team.

Responsibilities:

Determine fraudulent activity and put processes in place to mitigate the activity
Proactively put processes in place to identify risky and fraudulent players from financially harming the business
Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
Monitor suspicious transactions that could result in financial loss for the business and pro-actively put measures in place to safeguard the interest of the business
Responsibility for reporting & analysing any Chargeback or losses the business incurs
Responsible to have processes in place that are up to date with any Regulatory Requirements and the AML Directives, to make sure that business is taking all necessary steps to be compliant from a Responsible Gaming and Anti Money Laundering perspective
Suggest improvements to the existing tools to make workflow more efficient
Responsible to reach Fraud KPIs set by the business
Maintain and develop team processes & knowledge base
Act as a constant point of reference for any fraud related queries or escalations made by the team or by other departments
Providing feedback through quality assurance and guiding the team members to ensure that they achieve the necessary work standards
Work closely with other managers from other departments
Work closely with the Compliance department to make sure procedures related to risk are in place and up-to-date for the operation teams
Recruiting and training new staff for the Fraud and Investigations Team
Coaching and assessing performance of members of staff
Dealing with any issues of performance and/or grievance
Carry out any other ad-hoc duties as required by the Head of RFP

Requirements:

Around 3 years’ experience in a Senior Fraud role within the iGaming industry with exposure to similar responsibilities
Previous people management responsibilities considered an asset
Excellent organizational and communication skills
Meticulous, take initiative and possesses good analytical skills
Ability to meet deadlines on a day-to-day basis
Ability to work under high pressure in a proactive way
Adaptable to change and understanding of change management to support the business
Can do attitude
Good knowledge of Microsoft Office

to be discussed