Fraud and Payments Analyst

Our client is currently looking for a Fraud and Payments analyst to join a well-established company specializing in online casino games.
The role is to ensure all customer withdrawals are processed correctly and timely whilst proactively anticipating issues to minimize fraud risk and upholding outstanding levels of customer service.

Responsibilities:

Check and process incoming and outgoing customer payments within SLA
Perform mandatory check on customers as per regulations and request necessary documents as needed
Perform initial investigations and taking immediate corrective action to mitigate losses to the business
Answer escalated CS queries with regards to responsible gaming, payments and fraud
Make sure the payments services, provided to the customers, are undisruptive
Identify and Monitor fraud trends and patterns
Keep department updated on latest fraud cases/trends and assist with training when required
Liaise with the police and other authorities to assist in investigations and DPA requests
Liaise with 3rd party providers when needed
Determine potential addictive behavior and act according to agreed procedures
Execute daily reports
Adhere to corporate-wide and team-specific policies, procedures and guidelines
Other Ad-hoc duties

Requirements:

A minimum of 1 years experience working in the field
Knowledge of about online payment systems, regulations and understanding of KYC
Able to work under pressure and within a dynamic, multicultural environment
Excellent verbal and written English
Exceptional organisations skills
Attention to detail
Flexible to work-shift patterns, including eveninngs and weekends

to be discussed