Finnish VIP Account Manager (7900)

One of our client’s are looking for a Finnish VIP Account Manager to join their team in Malta! You will be responsible for managing the accounts of key VIP players to generate sustained revenue and also develop a referral channel for new VIP Players.

Responsibilities:

Be the main point of contact for VIP clients
Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
Coordinate retention calling campaigns including planning, execution and evaluation
Handle customers’ day to day queries and complaints, including out of hours, when necessary, in order to provide the VIP with a personal and tailor-made service
Follow up on specific customer cases and maintain a good relationship with customers
Collect and analyse information and data on customer segments and suggest changes for optimization
Evaluate and report VIP activities and performance on a daily/weekly/monthly basis



What they offer:
Competitive salary
Comprehensive health insurance
Free lunch daily
Regular team events
A friendly, dynamic work environment - They believe that their employees are their main asset

Requirements:

Fluent in English and Finnish
Around 1 year in Account Management or Customer Relationship Management dealing with high value VIP clients ideally in the Online Gaming sector
An excellent understanding of VIP expectations and the need to deliver first-class service
Self-confident with the ability to build a good relationship with clients and colleagues
An open, honest, enthusiastic and resilient approach
Sales experience will be considered an advantage
Possess an analytical mind-set
Excellent reporting skills using Word, Excel and PowerPoint
Very well organized
Able to work on own initiative

to be discussed