Experienced Technical Support Specialist

Experienced Technical Support Specialist with German and English
Astrea was founded in 2007 with one principal mission – to be different. We transformed
this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a company that offers complex and strategic BPO solutions – we are looking for an Experienced Technical Support Specialist with German and English.

Core Duties and Responsibilities:
* Process client inquiries regarding complex software issues;
* Perform thorough diagnosis and suggest solutions;
* Escalate cases to supervisors whenever necessary;
* Follow up with clients and ensure a high level of customer service;
* Provide regular reports to the respective team manager.

Requirements:
* Fluency in German and English;
* Previous experience in BPO environment;
* Solid technical background;
* Goal-oriented personality;
* Excellent problem solving skills.

Our client’s offer:
* Fully remote recruitment process;
* Attractive salary;
* Flexible working shifts;
* Additional benefits;
* Outstanding training programs;
* Great leadership;
* Friendly working environment and career growth.

If you are interested, challenged and convinced you are the right candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. SM_ETSS)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).