English Advisor for Secret Escapes - Lisbon

We are Sitel

We are Partners, we are Leaders, we are Experts.
To our Associates, we Empower Humans and Enhance Brands.

We are looking for fluent English speakers to become part of Sitel Team in Portugal, able to deliver high-quality service across multiple platforms (email, phone, chat and other support channels).

Challenge yourself!

We are happy to be the company where you can develop your talent in a high-energy multicultural environment.
Sitel Customer Support its brands’ strategy, customer behavior, and market knowledge for your life.


About Secret Escapes :)
Secret Escapes is the UK’s biggest members-only website that runs best-in-market flash sales of four and five-star hotels and holidays worldwide.
Secrets Escapes only features holidays and hotels that believes are a cut above the rest and good enough to recommend. All of the Hotels and spas are hand picked.
Come travel with us!

Easy to apply!
We value,
. Trust and Passionate people, able to Inspire others and Add value showing Empathy
. Strong in communication and interpersonal skills (written and verbal)
. Able to pick up new technology quickly
. Available to work 8 hours/day in fixed shifts (Monday to Sunday)
. Strong in communication and interpersonal skills

Experience in, (preferential)
. Similar role within travel industry
. MS Office products, Outlook, Excel

For non-EU applicants it is mandatory to hold a valid work permit

We offer you,

. Competitive salary (14 monthly payments per year)
. Monthly performance bonus
. Monthly meal allowance
. Help in finding accommodation in Lisbon
. Great office location with easy access by public transport
. Recognition program for referral friends
. On-site kitchen, fresh fruit twice per week, and vending machines with employee discount
. Private Healthcare + Dental insurance (after 6 months)
. English speaking Doctor on site
. Initial training fully paid by Sitel and included in the contract
. Regular Careers Opportunities based on your internal job performance, including the management position


Come and join our happy family, warm and sunny Lisbon is waiting to welcome you!

Take your time to decide (not too much ...)
Choose Sitel!