E-Commerce Support Associate

Astrea Recruitment was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions. We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

Do you enjoy a “work hard, play hard” philosophy? If you are ready to take your career to the next level, then you will want to check this out.
For one of our clients – we are looking for E-Commerce Support Associate with English, German, Turkish, Spanish, Italian or French.

Essential Duties and Responsibilities:
* Answer incoming telephone and email inquiries from customers;
* Offering consumer service to end users in relation to a wide range of shoes, clothing and accessories;
* Contact customers via outbound phone calls and emails to resolve any order discrepancies;
* Build strong partnerships with clients and establishing yourself as a trusted advisor.

Requirements:
* Excellent skills in English, German, Turkish, Spanish, Italian or French;
* Professionalism and positive attitude;
* Excellent customer service skills and great enthusiasm for helping customers.

Our client offers:
* Excellent salary;
* Career progression;
* Relocation package;
* Flexible working hours;
* International working environment.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. SM_EF).

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).