E-commerce product manager

Essential Competencies

• Excellent market research and analytical skills.
• Excellent organisational Skills.
• Good understanding of Payment service providers and cost efficiency.
• Strong Knowledge of Microsoft Excel & Word or similar software.
• Ability to deliver tasks, projects, and reports accurately and before the deadlines.
• Good verbal and written communication skills in English especially business English.



Key Responsibilities:

• Guarantee the availability and proper operationality of payment services methods and risk management tools in all present and planned markets.
• Perform payment methods’ applications, configurations, testing and production deployment.
• Filling and updating of company’s Documentation and agreements.
• Logging of all-important contract clauses for each service providers.
• Liaising with service providers when required and maintaining or creating good relationships with service providers.
• Provide team training, write, or optimise procedures related to your products.
• Build Metrics and reports on transactions/ Service Providers; share insights to improve:
o Approval rates
o Transactions costs
o Risk and Fraud Mitigation

• Regularly review and optimise the full end users’ (both clients and agents) journeys through the eCommerce and risk management products.
• Independently determine transaction issues, damaging activities and be able to act according to procedures while proposing more efficient solutions or ideas.
• Investigate and report valuable updates on ecommerce products and competitor sites.
• Regularly initiate performance and cost analysis on Software and department procedures
• Market research on payment and risk management service providers.
• Write manuals to guide agents in the usage of merchant account features and functionalities.
• Monitor the cashflow in merchant accounts, sites back offices compute indicative metrics and report according to departments directives.
• Perform reconciliations between brands back offices, Merchants accounts and invoices or settlement reports.
• Tackle and/or Investigate notifications received from service providers.

General Requirements

• Strong Interest in data Analysis (Excel, Power BI, Tableau etc…).
• Meticulous and attentive to details.
• Ability to learn new technology/systems/applications quickly.
• Demonstrated willingness to constantly improve.
• Ability to stay focused and work efficiently individually or as part of the team.

to be discussed