Dutch Speaking Team Lead

Responsibilities

• Supervising the operational support for customers’ service related activities
• Supervising the processing of help desk support to the company’s customers
• Supervising and controlling the call centre activity related to calls, chats, e-mails,
tickets etc.
• Developing, working with and updating customer data
• Being in charge for support reporting operational area, including KPI’s reports
• Providing specialised training for the new employees
• Constantly updating Customer Service manuals
• Answering questions regarding the Company’s products and services
• Customer relationship building
• Providing superior customer service in a professional and friendly manner
• Maintaining a high level of knowledge about the company’s products and services,
and ensuring customers are provided with accurate information
• Attending to customers in an orderly manner to ensure a positive customer
experience
• Identifying selling opportunities as per customer needs
• Adhering to all company policies and procedures, corporate security policies,
regulatory guidelines, industry service standards and codes of conduct.
• Record keeping as per requirements and company policies and standards.
• Ensuring accounts are opened according to the company’s product and service
guidelines
• Sharing knowledge and experience with other team members and the provision of
support as and when needed.
• Demonstrating a positive attitude, adaptability, flexibility, and punctuality
• Performing any other duties that may be assigned from time to time.
• AML checks

Experience and Skills Required:

• Excellent interpersonal skills
• Previous experience in a similar role would be desired but not a must.
• Positive and can-do attitude
• Proficiency with Microsoft Office for Windows (Outlook, Word, Excel and
PowerPoint)
• Fluent in both English and Dutch language oral and written. Additional languages
will be a benefit.
• Strong communication skills, both verbal and written
• Team player and customer oriented