Postat pe: 2021-11-07 | Expiră pe: 2021-12-07

Dutch speaker Market Supervisor - Barcelona - SP

Descrierea jobului

We are looking for a Project Supervisor to manage a team of agents. In this position you will
be responsible for leading a team of professionals who are doing both Customer Service and
Sales towards the customer's objectives in order to deliver results while reaching the SLA's.
Responsibilities:
• Management:
- Monitor and report team performance
- Give agents feedback on their individual performance preferably on a weekly basis
to improve and motivate their daily work
- Motivate as a team leader controlling turnover and retaining potential and
motivated team members
- Organize weekly meetings to give feedback on team performance, inform on new
procedures and upcoming changes
- Keep track of each agent's training and needs to improve technical and phone
communication skills
- Participate in the recruitment process close to HR Department giving an update from
the needs and conducting second interviews with the candidates who passed the
initial HR interview
- Manage all disciplinary issues effectively (with oral warning and requesting HR with
written ones)
- Ask management to hire new agent(s) either to substitute or to complete the team
- Recruit and motivate the team of agents
- Organize and optimize shifts
- Work with other colleagues to get overall view of the business and report to
stakeholders
• Incident Management:
- Take incoming customer calls in peak periods
- Maintain knowledge and expertise associated with applications specific to individual
agents to be able to offer support or step in.
- Ensure contractual SLA is maintained.
• Customer Contact:
- Prepare Service Level Reviews and attend Service Level Review meetings.
- Maintain contact with the customer regarding cases, new procedures, applications
and toolsSpotOn Connections Recruitment Solutions
Malta: +356 27 204 518 • Portugal: +351 300 509 001 • info@spotonconnections.com
Registered in Malta, Registration Number: C56344
• Reporting:
- Collect metrics, analyze and report to client / management / quality team.
- Provide other reports to management, as needed.
Requirements:
• Native level of Dutch + fluent in English.
• Previous experience as a Manager or a Team Leader in Customer Service and/or
Online Sales industries
• Working knowledge of different IT platforms, equipment and applications:
Windows/MS Office/ internet configuration
• Business knowledge and commercial awareness
• Strong communication skills
• Ability to implement and manage change
• Follow the security rules of the company
Benefits:
• Full time and indefinite contract
• Schedule: 39hrs/week, Monday - Friday from 09.00 to 18.00
• Attractive work environment
• Opportunity to be a part of an international and multinational company
• Office location in the center of Barcelona
To apply, please kindly send your CV to gisela@spotonconnections.com

Cerințe

Requirements:
• Native level of Dutch + fluent in English.
• Previous experience as a Manager or a Team Leader in Customer Service and/or
Online Sales industries
• Working knowledge of different IT platforms, equipment and applications:
Windows/MS Office/ internet configuration
• Business knowledge and commercial awareness
• Strong communication skills
• Ability to implement and manage change
• Follow the security rules of the company

Abilități

Active Team Player

Cerințe lingvistice

English, Dutch

Gradul de educație

Other

Suport viză

Da
Email Job

Criterii job

Tip Job

Full Time

Industrii

#Marketing and Advertising

Locație job

Spain - Barcelona

Departament

Marketing

Salariu

Negociabil

Companiile vor aplica la tine

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