Dutch Customer Support Advisor

Our client is looking for Dutch Advisors for a world market leader in the premium domestic appliance segment.

Responsibilities:
Provide support to the customers assigned to this project
Being a part of a specialized team in customer’s requests through written and phone communication
Offering solutions to customers and helping in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
Internal growing opportunities based on performance
Starting on remote basis and eventually moving to the offices
Meet and exceed quality goals, compliance regulations and productivity targets



What we offer:

Competitive wages – base + language + performance + special bonus
40 hours/week
Employee discounts
Private healthcare & dental insurance (after six months of employment)
A safe, friendly, creative, innovative and technological organization

Requirements:
Remote work requires a high-speed Internet Service with a basic landline telephone service
High customer and service orientation.
Rational and analytical thinking.
Native level or Proficient level of spoken + written Dutch
Ability to multi-task.
Secure PC handling and high technical affinity.
For non-EU applicants, a valid work permit is required
Be local or willing to relocate to Portugal

to be discussed