Postat pe: 2019-11-07 | Data modificării: 2019-03-10 | Expiră pe: 2019-12-07

Desktop support/Service Desk/Help desk

Descrierea jobului

Any Decision making related to Data Center activities
• Establishing the process and Policies related to Data Center Activities
• Comply the process and policies defined by MITS
• Break Fix of Physical Hardware ( Replace Memory, HDD, Motherboards)
• Checking LED’s for issues
• Data Center Walkthrough
• Escorting Vendor and assisting Vendor
• Installing/Decommissioning Data Center Devices based on MITS provided guidelines
• Data Center device Inventory and Maintaining device information in MITS provided CMDB system
• Maintaining the inventory of spares such as Copper/Fiber Cables ,SFP's
• Keep Track of Visitor Log book
• Keeping the Data Center and operator area Clean
• Maintaining SLA on the Tickets in Service Now
• Monitoring the alerts in MITS provided monitoring system related to Cooling, PDU's, Device failure, etc.
• Record power readings when needed
• Site can Power Reading
• Storage - Faulty disk replacement
• Storage - Faulty SFP/HBA replacement
• Storage - Onsite vendor co-ordination for HCL Managed Devices only.
• Storage - Physical movement of SAN equipment
• Tracing and Running the Copper and Fiber Cables within Data Center
• Coordinate with Facilities team on data center environment Issues
• Large number of Hands and Feet related requests
• ex: Multiple commissioning /Decommissioning
• On call support on Priority incidents
• Providing support during non-business hours
• Communicate HCL for any changes in Data center
• Maintain the Hands and Feet Run book up to

Cerințe

Any Decision making related to Data Center activities
• Establishing the process and Policies related to Data Center Activities
• Comply the process and policies defined by MITS
• Break Fix of Physical Hardware ( Replace Memory, HDD, Motherboards)
• Checking LED’s for issues
• Data Center Walkthrough
• Escorting Vendor and assisting Vendor
• Installing/Decommissioning Data Center Devices based on MITS provided guidelines
• Data Center device Inventory and Maintaining device information in MITS provided CMDB system
• Maintaining the inventory of spares such as Copper/Fiber Cables ,SFP's
• Keep Track of Visitor Log book
• Keeping the Data Center and operator area Clean
• Maintaining SLA on the Tickets in Service Now
• Monitoring the alerts in MITS provided monitoring system related to Cooling, PDU's, Device failure, etc.
• Record power readings when needed
• Site can Power Reading
• Storage - Faulty disk replacement
• Storage - Faulty SFP/HBA replacement
• Storage - Onsite vendor co-ordination for HCL Managed Devices only.
• Storage - Physical movement of SAN equipment
• Tracing and Running the Copper and Fiber Cables within Data Center
• Coordinate with Facilities team on data center environment Issues
• Large number of Hands and Feet related requests
• ex: Multiple commissioning /Decommissioning
• On call support on Priority incidents
• Providing support during non-business hours
• Communicate HCL for any changes in Data center
• Maintain the Hands and Feet Run book up to

Abilități

Data Center Desktop Support

Cerințe lingvistice

No language requirements

Gradul de educație

Bachelor's Degree

Suport viză

Da
Email Job

Criterii job

Tip Job

Contract

Industrii

#Information Technology and Services

Locație job

United Kingdom - Cambridge

Departament

Information Technology

Salariu

Negociabil

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