Desktop Support Engineer

 Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, iPhones, Android devices and LAN cable drops
 Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
 To provide infrastructure administration functions
 Providing on-site cover as stated on the sit coverage requirements of each site (during working hours only)
 Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
 Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
 Taking ownership of issues through to resolution on all appropriate requests.
 Categorize and prioritize end user support requests and service requests by utilizing a Customerticketing system to track tickets and provide up-to-date status and information.
 Move equipment associated with escalated help desk incidents and service requests
 Performing asset inventory activities as needed.
 Trains and orients staff on use of hardware and software.
 Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
 Works with procurement staff to purchase hardware and software.
 This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc
 Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
 Administration experience of MS Active Directory users & groups, policies and management concepts
 Effective communication by Engineer in English and local languages is mandatory